About Troye
Meet our CompanyCompany
Troye is a black-empowered IT solution and managed services provider specialising in the enablement of an agile and productive hybrid workforce, focussing on user-experience and security.
We excel in digital transformation through process optimisation, modern IT platforms and service excellence. Our Citrix Platinum Partner expertise and leading IT solutions minimise risk whilst maximising ROI and business efficiency.
Since 1998, Troye has delivered high-performance, secure, and cost-efficient IT systems, including digital workspace and virtualisation solutions. In addition, we offer a comprehensive suite of cybersecurity solutions encompassing a portfolio that spans from security tooling to security operations, some of which include managed detection and response, incident response planning, data breach prevention and SOC as a service.
Leveraging Citrix Cloud and Workspace technologies, we provide scalable solutions tailored to your business needs. Partnering with Citrix, NetScaler, Arctic Wolf, Nutanix, Check Point, HPE Aruba, Veeam, Redstor, ShareFile, XenServer, VMware and various other vendors to ensure high-performance and reliable services that drive digital transformation. Troye adheres to sound business principles, honesty, and integrity, offering national and global expertise to optimise your IT infrastructure. Trust Troye for your digital transformation needs.
Our Approach
Project Scoping
Project scoping is vital for the success and alignment of any engagement and involves understanding all key elements of the customers requirements. This is a critical component of all of our projects to ensure we achieve your project goals efficiently.
Proof of Concept
A proof of concept (POC) determines if an idea can be realized. Troye showcases product capabilities in your environment, confirming scope, setting goals and deadlines, executing the plan, and analyzing results.
Design & Architecture
At Troye, we recognize each project’s uniqueness and perform efficient planning and design. Each custom solution delves into implementation details, ensuring components align with business strategies to achieve desired results.
Implementation
After design approval, implementation includes installation, configuration, customization, testing, integration, knowledge transfer, and training. At Troye, we use proven methodologies and meticulous processes to meet project scope deadlines and objectives.
Service Level Agreement
Troye’s Service Level Agreements are tailored to each customer, setting clear service parameters, standards and roles. Our SLAs ensure proactive management, effective support, troubleshooting and reporting. Services can be customised to include 24x7x365 support with guaranteed meantime to repair by our highly skilled technical team.
Support & Troubleshooting
Troye provides world class technical support and trouble shooting to deliver value to our customers. In addition, our documented root cause analyses ensure that you are able to identify the problem for proactive improvement and future prevention.
Meet the
Leadership Team
Our Directors:
Helen Krüger
Managing Director
Kurt Goodall
Techinical Director